FREQUENTLY ASKED QUESTIONS

If you have a question and cannot find the answer below please contact us

DELIVERY & SHIPPING:

Do you offer free shipping?
Can I send a jewellery item to someone as gift?
Do you offer gift packaging?
Is it possible to get a parcel to be left on my door step if I am not home?
What is the status of my order?
Can I send purchases to overseas?
Do you supply international customers?
What shipping method is used for international orders?
Who pays customs duties and taxes?
What are international shipping charges?
What countries do you ship to?
Where can I find your shipping policy?

RETURNS, REFUNDS & WARRANTY

Do you offer money back guarantee?
How do returns and refunds work?
What can I do if the item is damaged during transit?
What happens if I receive incorrect item?
When can I get my money back?
What is the warranty on your products?
Do you offer gift exchange service?

MEMBERSHIP & PRIVACY

What are the benefits of membership?
How can I become a member?
Can I change my details?
I do not want to receive emails. What should I do?
How can I cancel my membership?
Who has access to my membership details?
Are my details private?
Where can I find your privacy policy?
How can I start a wish list?

SECURITY & PAYMENT METHODS

Is your site secure?
Is my information secure?
What payment methods do you offer?
Can I pay by credit card? What cards do you accept?
Do you accept Paypal?
Can I transfer money to your bank account?
Do you offer a payment plan?
How is my credit card processed?
Do you store and see my credit card details?
Is your payment gateway PCI compliant?
Why is credit card declined?
I am having difficulty processing my order online. What should I do now?

 

DELIVERY & SHIPPING:

Do you offer free shipping?
Yes. We offer free standard shipping option worldwide regardless the purchase amount. Unconditional.
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Can I send a jewellery item to someone as gift?
Yes you can. It is easy to do so at the checkout.
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Do you offer gift packaging?
Yes we offer gift packaging. The option will be available at the checkout.
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Is it possible to get a parcel to be left on my door step if I am not home?
This is not possible as we require a signature upon delivery.
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What is the status of my order?
You can check the status of your order through the website. Please login with your credentials to check.
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Can I send purchases to overseas?
Yes you may send purchases overseas. All overseas standard shipments.
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Do you supply international customers?
Yes we do. To most countries.
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What shipping method is used for international orders?
We ship international order via Australia Post
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Who pays customs duties and taxes?
The recipient of the goods pays all local duties, excise, taxes and all other charges,
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What are international shipping charges?
International shipping charges are free for standard shipping
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What countries do you ship to?
We ship to USA, Canada, UK and most European countries, China, Japan and most Asian countries. If your country is not in the list please contact us before purchasing the item to confirm with our team.
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Where can I find your shipping policy?
You can find our shipping policy here
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RETURNS, REFUNDS & WARRANTY

Do you offer money back guarantee?
We offer a generous 30 day money back guarantee. For more info please click here
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How do returns and refunds work?
Returns and refunds are explained in our returns and refunds policy. For more info please click here
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What can I do if the item is damaged during transit?
Please follow our returns procedure here.
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What happens if I receive incorrect item?
Please follow our returns procedure here.
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When can I get my money back?
Returns and refunds are explained in our returns and refunds policy. For more info please click here
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What is the warranty on your products?
We offer 12 months warranty. For more info on warranty and terms and conditions please click here
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Do you offer gift exchange service?
Yes we do offer gift exchange service. For more info please click here
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MEMBERSHIP & PRIVACY

What are the benefits of membership?
As a member you will benefit from members only discounts, new and limited products offers and additional products and information
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How can I become a member?
Click on My Accounts and register as a new customer
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Can I change my details?
Yes you can change your details anytime. Just login to your account and change the required field.
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I do not want to receive emails. What should I do?
Please contact us and notify our staff and we will remove you from our mailing list.
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How can I cancel my membership?
Please contact us and notify our staff and we will cancel your membership.
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Who has access to my membership details?
No third parties have access to your information. Your information is retained in-house and used by us and our group of companies and is used only to provide you with better service. We only provide your information to relevant authorities if required by law.
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Are my details private?
Your details are private. For more info please click here to check Privacy and security policy
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Where can I find your privacy policy?
For more info please click here to check Privacy and security policy
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How can I start a wish list?
After becoming a member simply add the desired item in the wish list by clicking the heart icon
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SECURITY & PAYMENT METHODS

Is your site secure?
Our site has the latest security certificate installed and all your browsing is via our secure server protected by SSL. We use bank grade security and in addition we do neither see nor store your credit card details.
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Is my information secure?
We take all precautions to ensure your information is safe. For more info please click here to check Privacy and security policy
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What payment methods do you offer?
We accept credit cards, Paypal and from time to time other payment methods.
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Can I pay by credit card?
You may pay by VISA, Mastercard, AMEX and Diners
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Do you accept Paypal?
Yes we do accept Paypal. Payment option via Paypal can be selected after you click on “PLACE ORDER” button
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Can I transfer money to your bank account?
Please contact our help centreto help you with the details.
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Do you offer a payment plan?
From time to time we may offer payment plan. Please contact our help centre to help you with the details and check if we currently offer any plan.
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How is my credit card processed?
Your credit card is processed via bank grade security servers through one of the most trusted payment providers – Paypal. We neither store or see your credit card details.
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Do you store and see my credit card details?
No. We neither store nor see your credit card details.
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Is your payment gateway PCI compliant?
Yes. eWay is PCI compliant.
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Why is credit card declined?
Please either try another card or check with your bank the reasons for decline. Alternatively please contact us and we will try to help you.
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I am having difficulty processing my order online. What should I do now?
Please contact us and we will try to help you.
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